Complaint no 2 (angry)

I am sorry to complain again but the first one never helped. It has been 2 months now of paying my phone and not having it. All because of there incompatibility. Its super frustrating how a fng screen repair can take so long and Me as a customers did u everything on time . the senior who is suppose to assist me resolve this can't help me and she's obviously not doing her job right as the only time she tries to find out what's wrong is when I phone her and then she doesn't even manage to get hold of anyone while I'm waiting on the line . I've explained to this supposingly senior consultant that I can't receive calls during working hours however we agreed that we will correspond through emails however up until today I haven't received an email from her. Ive asked her the superiors email address and regionals email addresses but as what was provided to me the emails Bounce back . they were suppose to give me a temporary phone but I haven't received that .how about my S7 magically appear into an s8 for the *** service I'm getting . my phone no is ********** 982 my ref no ********** 695