Complaint- job number SS138134

I have been on the phone since Monday 01 February 2016, spoke to Jeffrey saying must bring my samsung s6 in it is under warranty they will fix it. I received today statement requesting to pay R2000. Refilwe rep**** on email on the follwing:Device is still under warranty but due to ADH number does not match we require a proof of purchase .Please send a proof of purchase me for ADH confirmation . Vodacom send me a copy when my upgrade on my contract was delivered but samsung says this is not suffucient. Vodacom went as far phoning samsung but to no suprise no one is answering. Vodacom has been even cc'd on an email to Refilwe as vodacom feels that the document is sufficient. and in the meantime i am without a phone!!!! this is not good service. i was also informed should i not accept the quote i have to pay R200 but the warranty should pay for the screen<br>