Complaint

I bought a top loader washing matching with an extended warranty from Macro 2 1/2 years ago. Since October I have been having endless problems with the machine. It took more than 2 months to get the machine fixed. Which eventually happened early December. The pump was replaced twice, gears replaced & eventually after endless demands the motherboard was replaced. Yesterday the water could not run into the machine, but the counter in the electronic screen continued to count down. The technician that worked on the machine previously was called - he expressed no urgency to assist, we were told he will make a turn when he has time. I have called the customer care line more times than I can count - called yesterday to ask for a service call out, but received no confirmation today, called to follow up and was told i refused to work with the call center agent yesterday WHUCH IS A BLANTANT LIE !!!!!!!! No service request had been lodged. Worst service from a manufacturer of superior products that I have ever experienced. These items are expensive, consumers should have peace of mind that when service is needed it is provided.