Complaint against Samsung with regard to giving promotional gifts in order for customers to buy Samsung Note 20 LTE

Good day, I just want to lodge a formal complaint. - reference 36FT5K6PH

Good day attach find the documents send to you on the 2nd of November 2020 again with regard to the Samsung galaxy note 20 LTE that I bought and that Vodacom indicated to me that because of the contract and phone a took I qualify for a free 32 inch Samsung tv.

I have sent the documents before and Vodacom indicated that they don’t have Novembers tax invoices yet, but I did send the one of October also which they gave me to use with the other relevant documents.

For any other inquiries, I can be contacted on *** or Vodacom can also be contacted if you want to verify it

I am very disappointed with Samsung and it seems to me that the deals made with Vodacom are false adverti*****t. I have sends several documents and e-mails to your company after receiving my Samsung Galaxy S20 Note, but after phoning your company several times I was informed that you have all the documents but did not receive my e-mails. I can not see how this is possible, because how would your company then received my documents if you did not receive the e-mails. My husband spoke to one of your employees yesterday and I was promised that a manager would phone me back, but even that did not happen. The reference number is 6PH***. I just want to mention that it is disappointing because I have several Samsung products and was never treated this way in my life. I find it very unexpectable an of a huge company and even now they are still having the same deal with the new Note 21.

I have tried to speak to a senior manager, but the client service centre each time only told me somebody would get back to me, but they never did.

I can’t help to feel that I was treated unfairly. This is the only documents that Vodacom and the DABC could supply me with. I will, however, e-mail all my correspondence per e-mail separately as it id huge and I also made several calls.

You will see that my documents were in on time and that was the e-mail addresses I was supp**** with by Samsung.

Hopefully, you can assist in this matter

Kind Regards

Mrs B Swart ***