1 reviews | Active since Jan 2024
Complaint about Samsung Service and Phone Security
On the 11th of January 2022 at around 18H00 I got ****** at a gun point and with me at the time I had S9 and Galaxy Z Fold 2 in my possession, need I mention that both phones batteries died earlier at different intervals though.
I tried locating my phones for several days using both my Samsung Account and Google Find my Device with no luck. To my amazement 2/3 days after the incident the phones disappeared on my Samsung Account.
I've sent numerous emails to (***) and other numerous individuals and never got joy. All I got was that the matter has been escalated. It is disappointing the people who stole my phones managed to open my phones and wiped off the information the wanted to, is the security of the phone that weak?
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM