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Michelle M
1 reviews | Active since May 2021
19 May 2021, 19:18
Complaint about Samsung
Have bought a Samsung washing machine at Game store November 2020. To my surprise the best name brand you can buy did not have a rat/mouse cover at the bottom of the machine. I went to report this the very next day, have called endless times with no assistance as they keep on saying there is nothing they can do and they are up till today giving me the run around and up till today i still did not receive my bottom cover from Samsung. Can't believe what a disappointment it is as i love Samsung's product but this is just so shocking. This is truly unacceptable especially from Samsung. Disappointed customer
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Samsung South Africa's replyOfficial
19 May 2021, 19:59Good evening Michelle,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply19 May 2021, 19:59
Official
Good evening Michelle,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS