MG
Mathapelo G
1 reviews | Active since Mar 2018
14 Dec 2022, 22:46
Complaint about Samsung
I bought the fridge on the 20.10.2020. In March 2022 the ice dispenser was not working and screen. I called Samsung to fix the fridge, they came to fix it and after 2 days the same problem occurred again. I had to call the 3 times to fix the problem. In April it was fixed and now in November the problem has started again. Now Samsung cannot help they said they going to call me back . I am still waiting for someone to call me from Samsung.im very disappointed with Samsung Contact number ***
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Samsung South Africa's replyOfficial
15 Dec 2022, 07:26Good day, Mathapelo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's reply15 Dec 2022, 07:26
Official
Good day, Mathapelo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP