SR
Shafeeka R
1 reviews | Active since Mar 2018
08 Jul 2020, 11:44
Complaint
I had a new battery put into my phone, hoping I can use the phone for much longer. I get just about day's worth of battery life on my new battery. I wrote to Samsung and they said I should go the store I purchased it from. There is a 6 month warranty. Clearwaters is closed. I messaged the contact on the website who promised that the service manager would get back to me. Maybe I'm being impatient but its been 2 days and still not even a smoke signal
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
08 Jul 2020, 11:47Good morning Shafeeka,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
MS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
MS
Samsung South Africa's reply08 Jul 2020, 11:47
Official
Good morning Shafeeka,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
MS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
MS
SR
Shafeeka R's updateReviewer Update
06 Aug 2020, 15:13And so the saga continues. I have been sent to Hirsch's in Strubensvalley who ended up running a diagnostic on the phone. I have given them a full blow by blow on the charging of the week, following my visit to the store. It has been about a week and I am yet to get feedback. I did a follow up yesterday and was told that Shaun from Samsung will contact me for a solution/way forward. So now I wait again.
SR
Shafeeka R's update06 Aug 2020, 15:13
Reviewer Update
And so the saga continues. I have been sent to Hirsch's in Strubensvalley who ended up running a diagnostic on the phone. I have given them a full blow by blow on the charging of the week, following my visit to the store. It has been about a week and I am yet to get feedback. I did a follow up yesterday and was told that Shaun from Samsung will contact me for a solution/way forward. So now I wait again.
SR
Shafeeka R's updateReviewer Update
11 Aug 2020, 08:12Thank you Hirsch's for finally putting this to bed. I really appreciate it.
SR
Shafeeka R's update11 Aug 2020, 08:12
Reviewer Update
Thank you Hirsch's for finally putting this to bed. I really appreciate it.