Complaint

<p>I would firstly like to commend Samsung products. I think the whole Samsung product range is amazing, although I would like to complain about the Samsung store at the Grove Mall in Pretoria. My Samsung J5 gave me problems after my software upgrade. After a week and half’s wait I phoned the store to find out if they have received the parts for my phone since it was my motherboard that needed replacement (the phone is 13 months old). The store stop answering their phone for two days and I then decided to visit the store and find out what the holdup is. The store made me wait two and a half hours after they have received the parts three days ago and I was initially told it would take 5-7 working days. Unfortunately this is the only store in Pretoria that can assist with software problems. This experience was unacceptable and it will make me think twice to purchase a Samsung product in the future.</p>