Complaint

I took my Samsung galaxy tablet note 10.1 to PHONEFIX IN THREE RIVERS,VEREENIGING ON THE 29 JAN 2016. I couldnt send my files to my laptop via USB cable , I was told that it needed software upgrade......after one week I was told that the charging port ( where u insert the charging cable on the phone) need to be replaced..... then they said they have ordered the part that need to be replaced...whenever I go there they will say Samsung didn't delivered the part.....even today I'm still waiting for my tablet to be fixed by phonefix in three rivers vereeniging ...it has been a more than a month now waiting for Samsung to the deliver the part.<br> HOW LONG I MUST WAIT FOR THE TABLET TO BE FIXED. THIS IS POOR SERVICE U ARE PROVIDING SAMSUNG COMPANY...