COMPLAINT

Called Samsung to book a technician to fix my refrigerator, the technician came about three weeks ago, we paid the call out fee which was R450 plus the R100 for labour. The technician said the problem with the fridge was the fan so they will come back in two days time as they are going to have to order the wiring for the fan as they do not have in stock. Since then we have not received any feedback from the technician or Samsung. Numerous calls were made but we were taken from pillar to post. Only on Wednesday the 21st a lady by the name of Melanie confirmed that the technician will call out on Thursday but the technician never came and no one called to tell us what the problem might be. Today I made another call to Samsung and they transferred me through to Melanie and she said the technician had a breakdown yesterday which they failed to tell us and now she says the technician will come through on Monday. The name of the technician is Sam Khunjwa who we have been calling for all this time but he is not answering our phones. The number for Samsung that I have been calling is ********** .