Complaint

I bought7 Kg Samsung washing Machine on Black Friday at Game Woodlands Mall. A week later I called to find out where is my delivery. I spoke to Hardsman who insisted that I was supposed to give them delivery date, he then said it’s out of stock and he’ll call back after finding out from their warehouse when it will arrive and didn’t call. I called again on the 11th and spoke to Kagiso who said it’s still not available on their system but it’s showing it will be available on the 13 th from the warehouse and to be delivered to me on the 30th which the delivery date was not suitable for me .On the 15th I called again and spoke to Hardson and he said he will call back with more information regarding my delivery. No call was returned. On the 19th( Yesturday) I called 3 times 1. Hardson answered and gave the phone to a lady called Elisa so that she could take down my details and he’ll call back 2. Hardson did not respond back 3. I called again and I spoke to Ruben, explained my story again then he requested not to handle this matter instead ask Hardson to call me 4. I had to call back and speak to Hardson, unfortunately he didn’t tell me anything different I asked to speak to the Manger Kgomotso and explained the importance of having the machine delivered by Friday, just as I have been explaining to the employees in every call with my airtime. Samsung has a promotion running until the 31. I’m leaving for Christmas by the 23rd returning next year and I’ve been waiting for delivery. Now Kgomotso, Instead of trying to solve the matter he was happy to Tell me the option for a refund at any Game store which is unacceptable because I bought the machine not only because I need one but specifically Samsung because they are running a promotion which expires month end.