Complain to Samsung and Game

Ref *** case opened with Samsung regarding Tv I bought at #Game Menlyn. The Tv has less than 2 years And it started having a dark screen on the left to the middle. Very poor service from both Samsung and Game. When I opened the case with Samsung I was told I will be contacted within 24 hours but my case was closed without any call and response I get is that the matter was referred back to The (dealer desk).

Samsung Your-Service Support Request has updated – *** This is an automatically generated email. Please do not respond. Dear Tebogo Mayile, Your support request has been updated.

Our Samsung Technical consultant rep**** about your request. Please refer to Samsung Reply. Ticket Detail Please use the ticket number shown above on all communications with Samsung concerning your service. Ticket Number: *** Status: Closed My Enquiry: I bought the TV in June 2019, It started to show a dark screen on the left to the middle. I went to the shop where I bought the TV (Game Menlyn) on the 5th sep 2020 to provide the with the dates of when I bought the tv because I have lost the slip. I only received a call today (10/09/2020) that they are only login a call today with Samsung technicians (ref no. ***) (transaction no. ***). I’m not happy to be told that I still have to wait for another 3 working days to be called by someone from Samsung and which might take another week or two to get the tv fixed. If possible may I be assisted before 13/09/2020 because after then I won’t be available. Will appreciate response Quick as possible thank you. Samsung's Reply: This is to acknowledge the receipt of your mail.

Trust this mail finds you well.

Kindly be advised your query has been escalated to the Dealer desk department. They will contact you in this regard. Customer Information Customer Name: Tebogo Mayile Email Address: *** Mobile Phone: *** Alt.Phone: *** Product Information productimage UHD 4K Curved Smart TV NU7300 Series 7 Model Number: UA49NU7300KXXA Serial Number: