JC
Jack C

1 reviews | Active since Jul 2014

15 Apr 2025, 11:35

Complain dont help!!

Issue on Issue with Samsung Fold 6 but also had Fold 4 with same issue and Fold 5 the same!! Complain to all Cus suport channels and C.E.O Office stil issue and me not happy!! U pay top price for to be the best and find it to be no good

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply15 Apr 2025, 11:36
Official
Good day Jack

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^NM
Samsung South Africa
Samsung South Africa's reply15 Apr 2025, 13:51
Official
Thank you for posting your comment
 
Your concerns have been duly noted
 
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. 
 
Thank you for your patience and understanding. 

Kind Regards,
SamsungZA
NM  

JC
Jack C's update16 Apr 2025, 14:17
Reviewer Update
Wel no one did call or reply to any e-mail