complain

i bought my samsung phone last year its not even a year since i had it ,i accidentally broke my screen. I contacted samsung online service and i exolained my query to the lady she asked me if i have a receipt i sad no but getting a receipt is not a problem as i can go to the store and get a duplicate she informed that the will do it for free as its a screen problem . She then adviced me to take my phone to the nearest repair centre which is CBD in JHB. I went there with a box and a receipt i walked in the store a gentleman assisted me. I informed him why i was there he then asked to see the device i showed him he then told me ill be charged R4700 and something as it includes the battery . He then said there is a special of screen plus battery which will be R4200 and something the guy was so cold for what i dont know or maybe it was early hours and after holiday. Remember i went there for a broken screen not a battery cause my phone is still new its less that 10 months. I just left the store . When i get home i logged in to samsung headoffice opened another live chat spoke to another consultant who only informed me that with that receipt only consultants at the store can check what needs to be done. He then gave me a complainant email address i logged a complain but even now i havent received a call from samsung since tuesday. i dint have a prblem of paying a fee for a screen but not for something that i dont have a problem with. this is so not fair