Complain

Last week Wednesday 19/3/2015 i took my phone for a screen repair, which i was promised the phone will be fixed in 5 working days. i called yesterday 18/3/2015 as it was the 5th working day and they advised that they had sent me a quotation to approve or not via email, when i took the phone in asked them to contact me on my cellphone regarding my phone. i then requested again as per my initial request for my screen to be changed the lady i spoke to promised that the phone will be fixed yesterday and would call me back with feedback which has still never happened and had to call in again today 19/3/2015 for feedback only to be informed that there were no lcd screens available. <br> <br> i am not sure whether this is the service that samsung provides to all it clients.