Compatiblity

14 days ago I received a message saying that I need to update my whatsapp. when trying to update whatsapp I was informed that my tablet is not compatible. I then went into the store where I got the contract on the tablet, they informed me that I need to send my tab away so it's software can be upgraded/updated. I was informed that it would take 2 or more weeks before I can receive the tablet back. I was also told that I must make back up copies of all my things as my tablet will be wiped clean. I am highly upset as this is a new tablet and I feel cheated. This is the 5th tablet that I have received due to their poor technology. I have lost 2 thousand rand already due to Samsung's bad service and every time I have to re download games, Facebook, Whatsapp etc and it costs me bundle and airtime. On my previous tablets that where faulty I lost screen protectors, data, data bundles and airtime which I was never compensated for as they keep blaming the other parties. Samsung told me I should be compensated by the people I got the contract with, the contract store says Samsung should have compensated me as it was their problem with their technology and tablet..