Company who responds.... Really?

Item: Samsung South Africa
Rating: 1
Author: Fiona C

<p>I logged fault number ********** 090 yesterday. Got a response saying an "execute" will respond. Nearly 24 hours later no reply and I*'ve been hanging on for 24 minutes to try and get through to Complaints. SAMSUNG your lip service to customer service is shocking. PLEASE TAKE ACTION.</p>

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Replies (1)

Samsung South Africa's replyOfficial

19 Apr 2017, 15:22

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

Samsung South Africa's reply19 Apr 2017, 15:22

Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA