Company policy

Item: Samsung South Africa
Rating: 1
Author: Henriet Z

I ordered a power supply cable from samsung in The Grove Mall, Pretoria for a TV. Had to pay my R350 upfront. Without knowing there is a NO REFUND policy. I don't need the cable anymore, spoke to KC the manager there. They refuse to assist me with a refund.

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

14 Jan 2019, 14:31

Good day Henriet

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^MC

Samsung South Africa's reply14 Jan 2019, 14:31

Official

Samsung South Africa's replyOfficial

14 Jan 2019, 15:20

Good day Henriet

Herewith your reference number:

***

Regards,
SamsungSA:^LZ

Samsung South Africa's reply14 Jan 2019, 15:20

Official

Good day Henriet

Herewith your reference number:

***

Regards,
SamsungSA:^LZ

Henriet Z's updateReviewer Update

15 Jan 2019, 11:00

Just a note to say Thank You for responding to my complaint. Its not often that big companies takes the small customer serious. You guys are great... Hope to have this issue resolved quickly.

Henriet Z's update15 Jan 2019, 11:00

Reviewer Update

Just a note to say Thank You for responding to my complaint. Its not often that big companies takes the small customer serious. You guys are great... Hope to have this issue resolved quickly.