Communication is not key to Samsung it seems - Another GearFit 2 Pro Promo complaint!

This seems to be a general complaint and many people seem to be affected by the same problem...

I Pre-ordered the Samsung Galaxy S9+ from MTN with the promise of a Free Samsung Gear Fit 2 Pro. The free Gearfit was the only reason why I app**** for this contract...

I was messed about by MTN for a while but by the 13th of March 2017, my order was sorted out and delivery was promised. I was told at all times that I did qualify for the Gearfit and that I had to claim it through the Samsung Rewards App. Nobody told me that there was a time limit to do so or any other terms and conditions for that matter.

Finally, on the 26th of March 2018, my new phone was delivered. I set it up and downloaded the Samsung Rewards App. No option to claim the GearFit. I tried to contact MTN but that was pure frustration. Eventually I googled and discovered that I was not the only one with the problem and that apparently, I was supposed to have claimed the GearFit by the 22nd of March 2018. Now how could I do that when I only got my phone on the 26th of March 2018? It is not my fault that MTN's courier took so long to deliver the phone and it's not like I live in Bergville or some remote location - I live in Johannesburg people!

Then it was an endless battle to get hold of somebody who could help me at MTN. I phoned and listened to hold music ad nausem! I was then told it's not MTN's problem but Samsung Rewards and to email my proof of purchase and invoice etc to ********** Still haven't received any feedback from them.

Then I opened the Samsung Rewards app by chance and there, lo and behold was the option to claim the GearFit. I clicked on it and agreed to the terms and conditions. My reference number is ********** 03007 - the item is in my Wallet on the App. However, it said that an email was sent to my Gmail address, which it wasn't. I am still waiting for any email from Samsung for that matter - their responses are even slower than MTN's it seems.

I made a mistake on my cellphone number when it was typed in and sent an email to ********** to rectify this. Also, no response received yet.

So my question is, is this now going to materialise? Will I get my GearFit 2 Pro? I don't mind waiting 4 weeks for delivery - I waited 26 days for my Galaxy S9+ so it's not like this is something new...

Does Samsung actually have people manning their customer service email accounts? It definitely doesn't seem to be the case. Maybe it's time to find out if the person who is supposed to be doing this is still alive... and if not, replace him or her!

Communication is key Samsung - please talk to me!