Combo Microwave / Convection Oven

I won a combo convection/microwave one of the top radio stations in Cape Town in February 2015. You had to phone in to the morning show and tell the presenter how you have saved electricity and as easy as that you won a combo convection microwave. I registered the microwave online for the warrantee. The inside cavity has a 10 years warranty. It was not as easy as that. 5 years down the line. I phone Samsung on 16 October 2020. to find out where I can have my door repaired somehow the hinge that holds the door up just collapsed. Then in the same breath I asked about the 10year cavity warranty. I was informed to phone Liptronic Parow for them to assess and repair or replace whatever it was going to be. Unfortunately Liptronic advised that they need a purchase receipt or a gift receipt from me. I explained the whole story again to them and was told sorry but you must speak to Samsung. I again called Samsung and again explained the situation with the receipt/gift receipt and it was then told it would be escalated up the ladder. Come January 2021. In the 12th January I again called spoke to Tebstso to enquire what was happening and called Samsung and the person I then spoke to said that they can see that the warranty is on the website but again that we need a receipt or purchase. Derrrr I did not purchase I won it. I also in the meantime spoke to the Radio Station and was informed after 2 or 2 emails back and forth that unfortunately they can at help me because they only keep their records for 4 years and that I should contact Samsung. On 13 January I received a call from Linda saying that my complaint has been received. On Friday 15th January I received a sms from a UK Nr saying that we are currently looking into your case and will contact you with a resolution shortly . On 19 January I got a call from a Kadulselo from Samsung and was told that sorry we have no record of this competition. Final ref Nr ***. So only calls that they make to you are recorded but your call to them is not. I am not happy with this. How can you receive a prize and then register the item for warranty and then get told they you can’t use that warranty because u don’t have a receipt. I remember also that when I registered I put in the comments that I didn’t purchase when ask for purchase date, I put in that it was a prize I won. Samsung cannot get away with this type of thing. It was a legally registered item. Someone must see the registration details. Why was I not contacted in 2015 to say I need a receipt. I would have gotten one them. @Heart 104.9FM @Samsung SA