Clueless & Terrible Device

I decided to swap my flawless iPhone for the more "affordable" Galaxy S8+. What a massive mistake. Since the day I got the device it has not worked properly. It constantly freezes, restarts itself, becomes boiling hot when you try to use a GPS app, doesn't unlock, camera freezes, whatsapp freezes and most ridiculously of all, half the time when I try to make a call it crashes and restarts - I mean a call... the core task a cellphone has to complete it cannot even do.

So after being very patient with this device for a while now I decided (after another mid call reboot) to contact the call center... wow that was as bigger mistake as buying this useless phone. Not only do the call center agents have no clue how to speak to a customer they all sing a different tune. I called a sum total of 4 times and each time got beat around a different bush. In frustration I hung up the phone as the consultants did not have a line manager in the office and they are not able to put me through to a supervisor. My details are there but yet no contact.

I then decided to try their facebook page - all that has is a useless bot that has no idea what i am saying and keeps popping up automated messages - wow samsung seriously classy...

I tried twitter... got a response to email them... considering the facebook bot this was guaranteed a bot as well... rep**** for them to call me... nothing.

So last resort try their website and the online chat... low and behold it is advertised as being available 24/7... aaaaand guess what... there is no agent available when I tried to start a chat...

I have now sent an email and again... no response...

I am beyond frustrated with this. Samsung is supposed to be a market leader but all they do is sell below par products and then pass the buck when it comes to taking responsibility for their products - and I will completely lose my mind if I get told once more that my area is not within their repair areas - seriously... you supp**** me with this useless phone now you expect me to bring it to you to fix??

Yours sincerely, a very frustrated customer who is most certainly going back to iPhone as soon as possible.