closed ticket still awaiting response from service provider

continuing on my previous complaint I was told that I can contact the ombudsman regarding my Samsung Z3 fold that's stopped working as its out of the CPA date but it was returned and I contacted Samsung before while in the CPA date. The contact details of the ombudsman has been given to me, I've mailed them well no reply. Then I got told that my device will be collected by a courier company in 3 working days, no one called me for that too. Im not able to do my monthly banking Ive been cut off from life. Please Samsung community do not buy their products unless you want these kind of service Z3 fold and flip are nonsense phones for all that money you can get better somewhere else.