RM
Ramantsibua M

1 reviews | Active since Mar 2015

15 Sept 2023, 17:12

CLOSE THAT SAMSUNG SERVICE CENTRE

The service centre is useless department of Samsung, it should be shut down or fire everyone working there because clearly they dont understand or know their function. I regret the day i bought Samsung 70 inch, it had problems and service centre sent someone to fix and the first time they couldnt but diagnosed it only and second time another guys came with a brand new screen and another part but they couldnt fix and opted to take it with them, now the problem is getting it back, i called and i am tired. I spoke to someone at escalating department who promised to call back but would never. i even left work early to accommodate the lying SAMSUNG GUYS and they did not dissapoint. i hate you guys, I HATE SAMSUNG. I know maybe my TV is small 70 inch, its ok thats what i could afford and my plan was to upgrade in December 2023 to 85 inch, but i can see what service is waiting for me. The way i am feeling now, if someone can mention SAMSUNG i am sure i will die.

SO SAMSUNG, IF YOU THINK ITS TIME TO DELIVER MY TV, YOU DONE FRUSTRATING ME OF WHICH YOU DID, YOU ARE FREE TO DELIVER IT AND THANKS FOR APPRECIATING OUR HARD EARNED MONEY.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply15 Sept 2023, 17:19
Official
Good day, Ramantsibua.
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^NP


RM
Ramantsibua M's update16 Sept 2023, 05:03
Reviewer Update
Samsung, you did not reply privately....