clearwater samsung worst branch

Gooday,

i would like to bring to your attention the poor service i received from your branch in clearwater and Samsungs service in general. I took a phone for repairs and was asked for my contract or receipt. We do not carry our Samsung phone receipts all day everyday.

I was asked to get a copy of the contract from Cellc, Unfortunately the number is deactivated and cellc was unable print the contract. I did, however get a letter on their letter head with the imei number and Cecilia would not accept that letter.

I also asked to use their phone to call my wife about the documents, it seems like it was too much to ask. I have received no further correspondence since the documents were sent.

The turnaround time of 2 weeks is also somewhat ridiculous. In comparison, my wife took her huawei for repairs, she received sms correspondence throughout the day and the phone was repaired the same day and they booked the phone without documentation. The screen was replaced. That’s amazing service.

Why is your turnaround time so long? What is the progress of my repair? The imei number is ***4 712 4. Why could i not use a phone at your service centre? Why is your staff so unhelpful. I asked for managers names and their names and they refused to give me any information. Why was i not offered a loan phone?

Today (30th ) I called your helpline to get a progress report and I was told that there is no record of the phone being booked for repairs. The service agent, Gugu, was very helpful and called the store, She advised that the phone had not yet been booked even though the phone and documentation was sent to the store on Sunday ( 27th March ). Cecelia has also been lying to Gugu that she has been providing feedback. Ive received no feedback from Cecelia since Sunday.

I asked to speak to the manager and gugu told me that it could take up to 48 hours for a manager to call me back. I could not accept this and gugu got Prudence to speak to me. Prudence also promised me some feedback at the end of today but again, I have not heard from Prudence.

Can someone just do their job, Please