1 reviews | Active since Sept 2012
*** claims useless
I have been trying to claim my free 32" HD tv that came with the Galaxy Note20 promotion on Vodacom since last year November. The main reason I got this deal was for the tv.
After numerous phone calls, emails sent by me and only one reply from *** last year I have not gotten a single reply from them again.
At one stage my claim was approved according to Samsung Customer services then I heard nothing from Samsung. I phoned again this year early Jan to hear what the status of my claim was and all of a sudden my claim was declined...
I feel very very frustrated with Samsung. They used to be my number 1 go to tech company but now I'm going to switch all my appliances and goods to another brand. I had enough of Samsung's services.
I am a valid tv license holder I have sent them a copy of my ID, proof of purchase from Vodacom and proof that I am a valid tv license holder.
I have sent it numerous times but no response. Just give me my damn TV Samsung.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
However...
He said it can take up to 14 working days for the TV to be delivered...
We are now on day 13. No TV, no phone call to arrange for delivery, NOTHING!!!
So do I have to struggle for a further couple of months with Samsung's dispatch team in order to get my TV delivered?????
It is almost a month down the line since a posted my complain on Hellopeter and still waiting on my TV.
However...
He said it can take up to 14 working days for the TV to be delivered...
We are now on day 13. No TV, no phone call to arrange for delivery, NOTHING!!!
So do I have to struggle for a further couple of months with Samsung's dispatch team in order to get my TV delivered?????
It is almost a month down the line since a posted my complain on Hellopeter and still waiting on my TV.
Hopefully next time, if there is going to be a next time, everything would go more smoothly.
Hopefully next time, if there is going to be a next time, everything would go more smoothly.