claim to be paid

my fridge stopped working in june after a year from date of purchase. Samsung took three weeks to finalize the exchange and I was given a fridge three weeks later. A claim was lodged for compensation, all documents where submitted in June, I was advised payment will be in July. It has been 5 months and no payment has been received. Karebo was off sick for a period and during this time I made a no. of calls to them and also sent emails. One person cannot control a whole company that no feedback or payment can be made. I eventually got hold of her in Oct and she promised payment end Oct. No payment has been received to date. I spoke to her manager on the 02/11, no outcome has been received apart from a voicemail message stating that finance will attend to the query. The calls and emails have been constant from my side, the claim is for a minimal amount, and by the time I receive these funds I will be sitting with a negative. It is frustrating and its concerning that Samsung does not care to keep their clients happy. I want my compensation as I have been put out of pocket with the fridge breaking a year from purchase.