MJ
Michelle J
1 reviews | Active since Sept 2020
08 Sept 2020, 18:46
Claim for samsung note 20 ultra voucher problems
I purchased a note 20 ultra. And app**** via the my members app for the R4000 voucher and the uv steriliser and supp**** a invoice. This was the 4th. Told it can take 24 to 72 hors to approve. Contacted samsung online was told yet again... Same problem with the s20u that they never helped with. Was told cant find your claim details. I have screen shots of saying they accepted my claim.
Have had to contact samsung rewards and the verify samsung emails explaining and NOBODY responds
Samsung this is too much
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
08 Sept 2020, 18:49Good evening Michelle,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply08 Sept 2020, 18:49
Official
Good evening Michelle,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
MJ
Michelle J's updateReviewer Update
09 Sept 2020, 10:56Samsung have tried calling. Kept getting hung up on. Habe sent through requested papers and no reply. I want a senior managers number please. Want this sorted today.
MJ
Michelle J's update09 Sept 2020, 10:56
Reviewer Update
Samsung have tried calling. Kept getting hung up on. Habe sent through requested papers and no reply. I want a senior managers number please. Want this sorted today.
MJ
Michelle J's updateReviewer Update
09 Sept 2020, 11:04Also why is it that samsung are so quick to respond on hello peter but yet they dont give a thought regarding actual customer serbice
MJ
Michelle J's update09 Sept 2020, 11:04
Reviewer Update
Also why is it that samsung are so quick to respond on hello peter but yet they dont give a thought regarding actual customer serbice