VM
Vincent M

1 reviews | Active since Apr 2012

20 Apr 2016, 16:47

Charging block not functional

I have a S6, had it for two months and then it stopped charging, I first thought I was the charging cable so I bought another cable. Didn't work. Took my phone into the Samsung repair Centre close to Hilfox Centre and I was told that it is repairable but wouldn't be a warranty claim as it is as a result of malicious damage that my charging block doesn't work. I find this highly unlikely. I was told it will take between 3 - 5 working days to repair or get a quote. I asked for an approximate cost and was told around R1800 I use my phone for business purposes. it is the only phone I have so I cannot be without a phone for I do not feel I need to pay for the repairs to this charging thing. I have been using my charging disc that came with the phone for months now and I don't feel I need to be inconvenienced like this. I have sent an email to Samsung Cares with no response. So I hope I get a response of sorts now...

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Replies (1)
Samsung South Africa
Samsung South Africa's reply21 Apr 2016, 14:11
Official
Hello VINCE2486,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss
your concerns in detail.

We have escalated the matter and feedback will be provided to you soon

Kind Regards

Samsung SA