cC
charles C

1 reviews | Active since Nov 2016

08 Nov 2016, 10:09

Charger melts

<p>Hi </p> <p>i bought the s7 i have it now for 8 months i think and this charger is always getting hot so yesterday when i plugged my charger out of the wall i see like cracks on the wire so when i picked it up and bended it and it was completely of the wires inside was exposed im really unhappy if my cousin baby touched that wire they woud probably be dead </p> <p> </p> <p> </p> <p>Please explain</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Nov 2016, 17:03
Official

Hi Charlie

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team