1 reviews | Active since Jul 2018
Charge Port on Samsung S8
Hi This would be my first review ever. I have a Samsung s8 still under warranty. i toke it to Samsung canal walk where i explained to the guy/girl helping me that there is a hardware fault on my type-c port i also explained that i did a factory reset thinking it could be software related as the new software update just came out at the time. my OTG or My VR headset is not responding.
I was then told if they book my phone there would be cost involved if the port is damage? Then what is the purpose of the warranty and our ports are water resistant?
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This is to acknowledge the receipt of your mail.
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team^MS