Century City store: ***********, impatient staff

I sent my phone in to have the rear camera glass repaired. I received a quotation for more than R2000. This quote included the replacement of the back cover which they apparently have to break to get into my phone. Furthermore, the quote includes the replacement of the rear speaker, which is NOT broken, but it needs to be replaced because they need to remove it to fix my camera. On top of this, I am paying to have the entire camera fixed when it's only the external rear glass that is broken.<br> <br> I tried calling them, I spoke to Tracey who picked up an impatient tone. She was unable to answer my questions or explain to me what each of the line item prices are for. When I asked to speak to her superior, who is Chris, she put me on hold & then dropped the call. When I called back, she told me that Chris is busy. I asked for a call back, I emailed Chris and Richard, both who have not responded to me yet.<br> <br> No one seems to be willing to explain to me why I am paying more than R2000 to have a 1cm piece of glass replaced. No one seems to have customer service skills either. I dont understand why I need to pay for things that arent broken. And no one is getting back to me. Poor service.