cellphone not repaired.

On the 13th feb I went to the Samsung store in brooklyn mall. I live in centurion my S4 still under contract. My cell c advised me to go there as the repairs get done quicker. My worst mistake. The staff so unhelpful and bad attitudes. They booked in my phone. It had problems with it freezing and not charging. Main problem was the speaker. Whenever I call out or someone calls. It goes quiet and you cant hear all. After 2 weeks I called, firstly to get thru is a nightmare the phone is constantly engaged whole day. N when I got thru the next morning. They said its not hear wait till we email u. So I waited on the 6 march I called they said its there.again tried over 20 times number was engaged On the 8th I collected it. So bad attitude. I asked wat was repaired as there was no report. The consultant walked away n was chatting to others and just ignored me.I then asked the other consultant. They said monday the 9th they will email me the report. To this day still no repair report. I tried calling and emailing the store. Because the speaker still not working. And no reply the number always engaged, this is unacceptable service. My phone took 3 weeks and still not working.<br> <br> <br> <br> <br> <br>