KS
Kim S
1 reviews | Active since Oct 2020
20 Apr 2022, 10:06
Cellphone defect
This has been my worst experience ever. I upgraded my contract last year. Samsung S20 FE. Ever since I got the device it has not worked. It has been back and forth to the vodacom repair centre today they do not detect a fault, tomorrow the detect a fault. Each time I get the device the same issue continues. VODACOM NOR SAMSUNG can assist and they keep saying for the 4th time that there is no detected fault however the issue persists. Apparantly after the 3rd attempt olthe device is suppose to be replaced but they have still not replaced mine. How do I pay for a device that I have never used!
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Samsung South Africa's replyOfficial
20 Apr 2022, 10:07Good morning Kim ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply20 Apr 2022, 10:07
Official
Good morning Kim ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM