Cellphone Broken Since Day1

The cellphone purchased 2 years ago has never worked. Tasnim from Altech Autopage who is the latest of numerous people to have looked at the phone, last emailed the following: ''I do apologise for the late response. I am in the process of getting a second opinion it is however taking longer than expected.'' The phone has been in at Samsung, more than it has been with me. There is something seriously wrong with the service we are receiving here.