cellphone beyond economical repair

My samsung galaxy A3 if 5 months old, and died last week Thursday while I was on the phone. Took the phone to the cellphone service provider who advised me to go to the Samsung shop as they though the screen failed. The phone was booked in to be fixed in stoor, and if unable to, to be sent away. Received a message on Tuesday to collect the phone. Went there today, assistant said phone is perfect working condition, but only to find the phone not repaired, but stated as beyond economical repair. Asked if phone will then be replaced. Upon questioning a third person said liquid damage. My phone is spotless, and under no circumstances was it ever exposed to any water etc thus I questioned this response. Representative advised me that any vapour/liquid could cause damage..even perspiration from your hand? If a cellphone is made to be held with your hand..how can it be sold as such..and then apparently have liquid damage when it is too costly to repair under the warranty? As another client standing next to me responded, \this makes her very very concerned about her own phone and purchasing a new samsung""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;893262;893260;16;2;0;1;0;0;2;15/09/09 14:30;263;NULL;15/09/08 12:01;15/09/08 10:07;Data overcharge;7,91E+12;Various;***;I have been trying to get an issue resolved since May 2015 and with countless reference numbers, I just get no feedback from MTN. Since May (when I received my LTE sim) I have been overcharged for data. I am however on a WiFi network for 80% of the time and all other data charges are switched off. My account is 5 times that it usually is every month with ridiculous data charges.<br> <br> Nobody at MTN seems to care about this and every time I follow up I just get a new reference number and nothing gets resolved.<br> <br> This is appalling service and from what I read I'm not the only one with this problem. But MTN is happy to keep deducting the money from people's accounts. Some legal action should be taken to get this resolved.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;893263;711328;9;5;0;1;0;0;5;15/09/08 14:31;263;NULL;15/09/08 12:00;15/09/08 10:08;Excellent;PRMO403469;Suraya;;Help me with providing me with proof of insurance in time.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;342626;357;16;2;0;1;0;0;2;15/09/09 12:39;263;NULL;15/09/09 9:51;15/09/09 8:16;Waiting for feedback ;6,81E+12;Julian;***;I have received a email from Hallo Peter on the 31 August 2015<br> <br> Hello jayden2015<br> <br> Thank you for writing a report on Hellopeter.com about Vodacom.<br> <br> Your report has been responded to by Vodacom.<br> <br> That same day a consultant from Vodacom with the name of Julian phone me to tell me he is assigned to work on my case. Up to today I did not received any feedback from him. I was on Vodacoms chat line with one of the consultants they can't even pick up my job number on the system. I am so disgusted with Vodacom. The service centre phone me to pick up my tablet and I don't want this device that must go for repairs every 3 months and they don't want to replace this devise.<br> <br> This was my problem that Vodacom was suppose to work on:<br> <br> I upgraded my contract on the 08 June 2014. On the 14 October 2014 my device was book in for the battery that was not charging and the battery was replaced. On the 11 January 2015 it was booked in again for the battery and it was replace. On the 05 August 2015 it went in for the 3th time for the same problem. <br> Vodacom is fixing this devise every time & don't want to replace the device. I am paying for something that is just an expense to me and no joy.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;893701;357;16;2;0;1;0;0;2;15/09/09 12:41;263;NULL;15/09/09 10:03;15/09/09 8:18;Vodacom/Sony Incompetence;8,50E+12;Suretha;***;We have a Sony Phone on contract. It has been in for repairs for the third time with the same problem. We have not received any paperwork from the branch on any occasion and no spare phone was available. The Branch also directed us on an occasion to another repair shop and they were not able to assist as the warranty was with another repair shop. Not the branch or repair shop can supply us with a job number.We demand a new Hand set as Vodacom's actions is against the consumer act. **** service and no Feedback!! Vodacom offers a personalized service for RED VIP customers and this is the service we receive. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;440488;893260;16;2;0;1;0;0;2;15/09/09 15:25;263;NULL;15/09/09 12:57;15/09/09 11:02;3 months still waiting!!;7,41E+12;;***;MTN<br> <br> i have been waiting for nearly three months, still no itemized billing, or the reason why both my kids blocks were taken off there cell phones, you quick to debit my account R 3 000.00 but you just ignore ALL my emails.<br> <br> ref number: REQ:*** i have proof of were the emails were read but still no reply or itemized billing and proof were i said take off the block on both accounts;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;307800;893260;16;2;0;1;0;0;2;15/09/10 9:57;263;NULL;15/09/10 7:26;15/09/10 5:34;Cannot Port for over a week;8,10E+12;;***;I have trying to port to MTN from Cell C for over a week now. I have been to the MTN store about 4 times and phoned everyday since then with no change in status. They ported to the wrong number and the SIM swap is not going through despite trying three different sim cards. Still waiting for a resolution.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;894602;188;16;2;0;0;0;0;2;15/09/21 11:44;263;NULL;NULL;15/09/11 7:21;cell c pathetic level of service ;8,41E+12;suraj;***;Done An Upgrade for new phone (Huawei G7,) 14/08/2015 within the first 3 days device went faulty booked it in for a change of brand or to cancell the contract its been a month and still nothing ive been to store the level of service is pathetic wait for response over 45min and to be told that the area maneger is unavailable , when I phone in they have no idea were the quary stands nor have any answers im told in not the only customer with quary and they dont know when head office will get back to them its frustrating that im paying for a contract but still no phone (device) ive been to the store almost 8 visits since phone went in snd still awaiting !!!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;894975;802228;9;5;0;0;0;0;5;15/09/14 10:07;263;NULL;15/09/02 4:00;15/09/12 5:44;Insurance Claim;KP***;Sylvia Chauke;***;We were burgled whilst we were sleeping on the 02/09/2015. I reported it to the police and to my Insurance Company - King Price. And the claim will be settled by the 16/09/2015. Two weeks not to shabby for a settlement to be paid out. Thank you for your understanding, empathy and effeceint service. A Job Well done. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;895372;357;16;2;0;1;0;0;2;15/09/14 14:47;263;NULL;15/09/14 12:08;15/09/14 10:24;Vodacom fails to fix faulty cell signal in upmarke;6,11E+12;customer care;***;Vodacom fails to fix cell phone signal in upmarket area<br> <br> Despite numerous complaints , requests logged calls registering fault on website sms references and pleas for technical intervention Vodacom has still not fixed the faulty cell phone signal at Mr Reeves house in kommetjie<br> <br> Mr Reeves used to get 3 G and cell signal 2 g all over the house and now <br> <br> often no signal<br> no more 3 G<br> no more internet<br> <br> other residents in the same estate also are complaining about vodacom failure to address the problem<br> <br> why does it take more than 6 weeks to address the problem<br> <br> Also the Vodacom Tower at the wireless road installation does not have any warning lights on it and it is operating *******ly as why does all other cell phone towers have warning lights on them surely this is a danger to aircraft ???<br> <br> Vodacom is not the fastest network but the slowest to fix problems and it is shocking that i cannot be reached in my home for a simple cell call in a built up residential area.<br> <br> It just seems that they do not care;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;895325;357;16;2;1;1;5;3;5;15/09/14 14:50;263;1;15/09/14 11:58;15/09/14 10:27;Missing data and airtime;8,01E+12;;***;I have a contact of the telefuncken table which include 500MB but on the first month I only received 100MB and when I called the call center to inquire I was told that because the contract was taken on 21st I will only get that for that month, the August 1st came and there was no data loaded, I called the call center and was told that the system shows that I 400 and something data but I told them that the balance on phone is 0.00, the rude lady told me that she can't help me because the system says I have data and why is that I'm complaining now and not on 1st of August ,as if I knew or I have used the data, later that month I received 100MB again,this Friday I loaded R12 on my prepaid sim card as the phones uses two cards but when I tried to make a call its say I have no airtime available, I called the call center again but was told the same thing that the systems shows that I have but I can't make calls. My contact is less than 3 months old but I have called vodacom more 30 times just for an explanation why is their showing I have data or airtime but my phone is saying 0.00. This is my first contract with vodacom and by the way this is going it will be my last one ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;718522;787446;37;2;0;1;0;0;2;15/09/15 13:01;263;5;15/09/15 10:32;15/09/15 8:38;Wrong person;n/a;;;I keep getting text messages regarding an SA Multiloan account ***.<br> <br> I have NEVER had an account with SA Multiloan! <br> <br> You have the wrong number/ person! <br> <br> STOP HARRASSING ME!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;781777;372;9;2;0;1;0;0;2;15/09/15 13:45;263;5;15/09/15 11:06;15/09/15 9:22;Insurance **** and Improper ;***;;***;In April this year I registered a 3rd party with Santam. The 3rd party was also a Santam client, which I then opted not to claim from my facility but the 3rd party's facility. We all know how that ended up, no claim was settled after digital assessor confirmed paying of claim. Oh well I covered the repairs myself, putting myself not in the same position I was before the incident. Is that not what insurance is for?? To put oneself in the same position you found yourself before the incident. None the less I had another incident on the 12th Of September where I knocked a dog running over the road causing extensive damage to my car. I call in to register a claim an guess what my facility was cancelled. Due to double payments going of my account that I was unaware of, my renewal premium was being deducted as well. Call in to confirm this an consultant tells me my particulars are not up to date, baffled I am when I dealt with SANTAM in april an updated all my particulars, however premiums were still deducted but cover is cancelled. My existing facility had the correct postal address and contact details, no letter of confirmation was received, email nor sms. * emailed complaints too;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;895810;893260;16;2;0;1;0;0;2;15/09/15 14:27;263;NULL;15/09/15 11:42;15/09/15 10:04;MTN Billing;9,01E+12;All involved;***;A month before my 2 year contract came to an end I visited MTN Herm**** to officially inform them and give notice that I will not be extending my contract at MTN at the end of the month. He told my all I had to do was call customer care at the end of the month and switch it over to pre-paid.SO I waited for the remainder of the month to cancel my contract.. On the 31 of August I did call MTN customer care and the person on the other side told me that I could not be done over the phone and I needed to email [Email Removed] He gave me the email address, and didn't work). So I just emailed customer care instead and received a more than inadequate reply from someone .I expect a detailed response from someone when I explain my situation in as much detail.. SO I just gave up on that particular route and decided to call MTN the NEXT day. A guy assisted me there and told me that he moved me to pre-paid at last , and so I asked him whether I would still get deducted for the month- He said no! A day later I got deducted and I wanted to just leave it for the last month but today saw that I didn't even get any minutes or data for the month that I paid for.I want a refund for my last month;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;758966;793962;16;2;0;1;0;0;2;15/09/15 15:21;263;NULL;15/09/15 12:37;15/09/15 10:58;insulted by the branch agent;8,90E+12;Remember;***;I reported this guy once and they told me that he was going to call me, he never called me. Then I went to the store today to tell him that I need my contract papers nd to explain toi him that he sold me the wrong contract, he never gave me the chance to speak and he went all defensive. I then told him I m going to report him. Infront of all the customers he called me stupid. Now I am wondering why is this person working with people if he cannot handle them. He was again alone in the store, manager. Which is why he feels he can do what he wants and how he wants. I am definitely changing my service provider after my 3 months. I m really not happy. According to him he explained everything to me but he ddnt cz they were short staffed on the day and he was trying to help alot of customers at once. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;598250;793962;16;2;0;1;0;0;2;15/09/16 18:29;263;NULL;15/09/16 15:44;15/09/16 14:06;Someone pls help;3,60E+11;Various ;***;My query is two fold. I cancelled and requested a move of my adsl line when I moved homes in January. My line was eventually installed in mid May and I was billed R900+ which was strange to me and I've had my line for years and always paid R600 - R650. Maybe because I had a credit of R980 on my old account. I kept on calling the call centre without any luck getting through and every week made a trip to the store to query this but they keep telling me to call in. I still have 2 accounts one for my prev address and my current one. Also I never received my free cordless phone with me moving my line as advertised on ur website. Basically I need someone to explain why my bill was so high for my 1st month after the line was moved. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;71914;691719;13;2;0;1;0;0;2;15/09/17 14:53;263;NULL;15/09/17 12:25;15/09/17 10:30;my car still not registered;7,71E+12;wayne;***;I bought a car over 3 weeks ago. I have battled till now to have this vehicle registered. the manager of the dealership Douw is not very helpful. I spoke to him several times and with no success. I even complaint on the FB page. I had someone try and help but Douw told them the matte was fixed which was a lie. the paperwork is still not filled out correctly and now the temporal licence of the car is due to expire tomorrow. I just don't know what to do.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;681641;688792;14;5;0;1;0;0;5;15/09/29 11:55;263;NULL;15/09/17 11:11;15/09/20 7:32;Sales people at Identity go the extra mile;8,01E+13;Rich and Portia;***;A big thank you to Rich and Portia for the excellent after sales service i received. Having bought an item that didn't fit properly, Rich was extremely helpful in assisting me to find a replacement that fitted perfectly! He was friendly and knew what was in the store, a rare quality these days as it has been my experience that most sales people don't have a clue what is going on in their store nor do they care. Thanks to Rich and Portia at Identity for making my shopping experience pleasant. Rich, you deserve a salesman of the month award! :) :) :) ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;897934;893260;16;2;0;1;0;0;2;15/09/21 13:46;263;NULL;15/09/21 11:14;15/09/21 9:23;No Feedback after 3 working days;8,10E+12;Conrad Gengan;***;Still waiting and it's been nearly 3 working days with out any acknowledgment or feedback!<br> <br> I even log my own USDs on your system - wonder how long it will take if I still had to send an email?<br> <br> USD reference number is REQ:***<br> <br> This is unacceptable Business Customer service<br> <br> Since moving the post sales / maintenance team work load of the Western Cape Team - to the Johannesburg Based team - it's taking more than the allocated SLA of 24hours of response to a client<br> <br> Think you're making a BIG mistake by having one team do all of SA's Business requests<br> <br> Kind regards<br> Jeanne;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;652235;893260;16;2;0;1;0;0;2;15/09/22 12:14;263;NULL;15/09/22 9:44;15/09/22 7:51;BAD SERVICE;A***;;***;I have been trying to get hold of MTN. I tried the 808 number and it asks me to put in my cell phone number and I did but it says my number is invalid. I tried it many times and there is no option to speak with the consultant. I need someone to call me ASAP. I am so disgusted. MTN treats us so bad but they expect us to pay them at the end of the day.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889303;893260;16;5;0;1;0;0;5;15/09/22 15:40;263;NULL;15/09/22 13:10;15/09/22 11:17;Big thanks to Somayya Akhalwaya;7,41E+12;Somayya Akhalwaya;***;Thank you letter for excellent customer service..<br> <br> I'd like to compliment one of your employees, Somayya Akhalwaya, for the excellent service she provided to me over the last couple of weeks. Somayya helped me to sort out my account after I discovered that there had been several unauthorized debits made from it a few months ago.<br> <br> I have always been pleased with the service I receive, not from anyone else though, but only from Somayya. However, Somayya's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.<br> <br> Within a few days, she was able to verify the incorrect charges to my account and start the process of having my account balance corrected.<br> <br> Such a commitment to great customer service is to be commended. She has a caring approach and she is a true professional. Please accept my gratitude towards her for her speedy and efficient services. I would especially like to commend Somayya for her professionalism and superlative skills.<br> <br> You can be sure that I will continue to do business with MTN for another 17 years to come!<br> <br> Big Thank you! <br> <br> Kind regards<br> Ronel<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;862794;704391;9;5;0;1;0;0;5;15/09/22 16:22;263;NULL;15/09/22 13:51;15/09/22 11:59;excellent service;8,71E+12;selina;***;i was happily when selina helped me when i was planing to cancel my insurance.thanks a lot for helping me thanks to miway;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;658381;33;1;2;0;1;0;0;2;15/09/23 13:46;263;NULL;15/09/23 11:07;15/09/23 9:23;Buying Vodacom Airtime through FnB App;7,60E+12;;;A week ago I tried to buy prepaid airtime from Vodacom through the mobile FnB app. Both times I tried, I got an error on the app, no airtime was credited to my phone, but I was charged anyway. I queried this with FnB support immediately afterwards, and have waited a week for a response. When they did finally respond, it was to tell me that I have to contact Vodacom myself and provide full statements from Vodacom via e-mail, as well as provide full FnB statements, as well as write up a full explanation of the situation - in order to have my R50 airtime refunded.<br> <br> I explained that all they need to do is ask Vodacom how much airtime I have spent in the last week, then check my current balance. This simple question will prove undoubtedly that I have not been credited, but instead I am forced to undertake a massive, frustrating and slow process for the purpose of a R50 refund. <br> <br> I have since closed the query with FnB as I don't feel that R50 is worth that much time and effort, but I still feel like I have been ****** from. I still feel that simple logic and a little empathy could have gone a long way to resolving this really easily. <br> <br> Why are we made to fix their errors after all?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;899367;28;1;2;0;1;0;0;2;15/09/25 11:36;263;NULL;15/09/25 8:39;15/09/25 7:13;Absa, pay back the money!;138533;;;Was told by Absa call centre that i could pay an additional lump sum into my provident preservation fund. Paid a large lump sum into their correct bank account on 31st August and submitted all relevant documents. Phoned a few days later to check if funds had been credited to my investment account and was told additional payment was not allowed. After numerous emails and phone calls, have still not received my funds back from Absa. Very poor service, particularly considering I was given incorrect information by Absa about this addtional payment.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;899967;893260;16;2;0;1;0;0;2;15/09/28 10:46;263;NULL;15/09/16 11:10;15/09/28 6:23;POOR UNPROFFESIONAL SERVICE;9,00E+12;;***;I have tried and requested for my cellphone contract to be cancelled and not to be renewed in July as it was expiring. I went to the branch in Centurion and was told that the contract was cancelled. Surprisingly, they kept debiting my account for another two months. I called the call centre on two other occasions and my contract was still not cancelled. Management claimed that I was the one who made a late cancellation. My question is how is it that on every call I made I was given a reference number and surely since the calls are recorded it would prove that I had been taken pillar to post for almost three months to discontinue my contract. On my third attempt I spoke to a Given Matidza who told me that he could see that I had made calls previously and that the other agents had sent the request to a wrong department and the other had not done it at all. He confirmed that it was obvious that management were overlooking this and protecting their own but he unfortunately did not have the powers to do anything but only put in another, correct request for termination......It's UNACCEPTABLE to have to pay for people not doing their job!!!! Contract was only terminated 16/09/2015!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;127737;357;16;2;0;1;0;0;2;15/09/28 16:56;263;NULL;15/09/28 14:26;15/09/28 12:33;THERE IS NO SEGNAL FROM VODACOM ;***;TECK;***;DONT EVER MAKE USE OF VODACOM AS FOR THE PAST YEAR I HAVE NO NO SEGNAL AT ALL HOW MENNY OF THERE TOWERS WORKE THERE IS NEVER A SEGNAL AT ALL BUT YOU MUST PAY FOR THIS NO SEGNAL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;429251;793962;16;2;0;1;0;0;2;15/09/28 20:57;263;NULL;15/09/28 18:24;15/09/28 16:34;Telkom Billing issue not resolved;9,00E+12;;***;\I am very disappointed at Telkom Account and Billing services reason being I sent a cancellation back in July .And till date me service has not been suspended even though there are notes on the system that say the services must be terminated on the 31 August 2015 and the primary sim***) must be converted to prepaid.<br> Over and above this You Telkom have sent me a bill for September asking me to pay for the service for September and debited my account of R386(R317 September Subscription + August unbilled usage) which I have been trying to resolve over the last few days with no luck. <br> <br> Below are the reference numbers.<br> ***0<br> ***6\"" Previous Complaint<br> <br> Please note due to this billing issue not being resolved I have contacted my bank to reverse the last debit order of R386 .As I did not use the service prior to the so called late cancellation(17 Septemer) which is your fault hence must absorb the cost for September for R317 .Please send me an invoice for R69 which I will pay for the unbilled usage for August."""