1 reviews | Active since May 2017
Cell Phones and Feedback
<p>I am staggered as to why it takes so long for Customer Service to respond with a simple report on repairs that were conducted at the samsung operation in Mall of Africa. My phone may or may not have been repaird properly and I just wanted a simple report on what was actually done. Now it appears that the reference numbers have vanished yet the repairer has a record of the actual repair. Just want to know thats all.</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA