CF
Cecilia F
1 reviews | Active since Nov 2013
16 Mar 2022, 12:48
Case closed? After 7 weeks still don’t have my washing machine
I logged a call with Samsung more than 7weeks ago with my broken washing machine, logged my problem on hellopeter! Got 2calls from Samsung, my questions wasn’t answered, I ask someone give me a call to explain what’s going on! Got a call today to ask to rate the service since the case is closed! What’s going on Samsung? I don’t even have my washing machine back after 7weeks and you close the case?
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Replies (3)
Samsung South Africa's replyOfficial
16 Mar 2022, 12:50Good day Cecilia,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply16 Mar 2022, 12:50
Official
Good day Cecilia,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
16 Mar 2022, 13:08Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply16 Mar 2022, 13:08
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
CF
Cecilia F's updateReviewer Update
24 Mar 2022, 17:23The advisors only called to say “case closed” I feel it’s very unprofessional since I’m still unhappy and still don’t have a washing machine
CF
Cecilia F's update24 Mar 2022, 17:23
Reviewer Update
The advisors only called to say “case closed” I feel it’s very unprofessional since I’m still unhappy and still don’t have a washing machine