gH
gerard H
1 reviews | Active since Mar 2009
17 Jul 2019, 13:34
Can't order cellphone spares
I tried to contact Samsung to order a cellphone part for my Galaxy Edge S7. No reply from the parts centre. I was also told that only Samsung retail outlets can order parts. ******* company
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
17 Jul 2019, 13:38Good day Gerald
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply17 Jul 2019, 13:38
Official
Good day Gerald
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's replyOfficial
17 Jul 2019, 13:44Good day Gerald
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply17 Jul 2019, 13:44
Official
Good day Gerald
Herewith your reference number:
***
SamsungSA:^LZ
gH
gerard H's updateReviewer Update
22 Jul 2019, 20:52Please give me the CEO of Samsung SA. I will contact him. As a consumer I have the right to buy parts for my Samsung equipment
gH
gerard H's update22 Jul 2019, 20:52
Reviewer Update
Please give me the CEO of Samsung SA. I will contact him. As a consumer I have the right to buy parts for my Samsung equipment