Cant Help Customers.

Had a problem with my Samsung phone, and the call center manager were unable to help me, and just passed the buck, after I had asked him numerous times if he just can't send a mail and ask someone how the problem can be resolved with my phone, instead he wanted me to go to the service provider whom said I have to call Samsung, and after i told him that, he then say no he don't know how to help, nothing he (Samsung) can do!!!