Can't handle a simple delivery
I bought R30 000 worth of tech from Samsung online store. If I had known what a mess it is to have something delivered from Samsung I would've just gone to the physical storefront. For some reason the courier requires an ID of the person on the order. But I go travel for work every week day. This has never been an issue with other brands, as they have no qualms leaving it with the security guard at my gate but for some reason it doesn't apply to this delivery. It can only be a requirement from Samsung itself. Now I've paid R30k for a product that I cannot use because it will never be able to be delivered.
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Samsung South Africa's replyOfficial
23 Oct 2024, 17:04Good day Luke ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply23 Oct 2024, 17:04
Official
Good day Luke ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM