Cant fix a broken phone?????

<p>I have been in contact with Poovan from the service centre for a while trying to get this device fixed. I received the device as a gift. Pooven is demanding for a POP. I did manage to get him the upgrade forms to prove that the device is NOT ******!!!! If he is so concerned about the device being ******, why is he not doing his job and contacting the branch where the device was upgraded. I cannot give a POP as it was an upgrade and a gift. Its a Samsung S6 Edge and the Job no is JC142158. The whole purpose of getting a POP is to prove that the device is not ******. Contact Boksburg MTN Poovan, you will be given clearity. Jeez, call MTN if you have to. Get off your a$$ and do something about my situation! Else my next step is to take my complaint to Matthew Thackrah and you will NOT like it.</p>