1 reviews | Active since Mar 2011
Can't deliver on promotion promises
Upgraded to the S23 via Vodacom during the double storage and tablet promotion (the day after the launch event).
Got my phone on the 13 of February. Submitted the claim for the tablet using the link in the Samsung Members app on the 14th of February. Got my claim confirmation email within minutes of completing the form and uploading the needed documents.
It has now been 22 days later and I'm still waiting on the promotions team to confirm if my claim was successful.
Have called about 10 times. Just rings indefinitely. Have sent 3 emails in the past 8 days. No reply or acknowledgement. Reached out on Twitter. I got told to email another email address. No reply or acknowledgement.
It honestly should not take this long or be this hard.
What is the point in running a promotion if the team behind it is completely ***********?
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Will email again.
Will email again.
*** also not responding.
*** also not responding.