Cant claim the 'free' buds because of poor service

Item: Samsung South Africa
Rating: 1
Author: lucas van den berg

Samsung doesnt want me to claim my free buds that came as a premotion for the s20 ultra which i did preordered by 14 feb having a ref nr .. mtn only received stock on the device after weeks of calling to different stores all over to find one... found one in stock eventually by 20 match but now the invoice was made for that day which makes it so i cant claim ... what can i do because this is not my fault and must be sorted between mtn and samsung

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

23 Mar 2020, 00:24

Good day Lucas

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advice on this matter.

Regards,

SamsungSA: ^TM

Samsung South Africa's reply23 Mar 2020, 00:24

Official

Good day Lucas

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advice on this matter.

Regards,

SamsungSA: ^TM

lvdb

lucas van den berg's updateReviewer Update

23 Mar 2020, 00:27

I will be waiting for the ref nr

lvdb

lucas van den berg's update23 Mar 2020, 00:27

Reviewer Update

I will be waiting for the ref nr