Cannot honour warranty / Don't care

Three weeks ago my almost new TV stopped turning on, it is under warranty. I called the Samsung store in gateway who got a technician to call me, the next day I was told there are no parts and my TV would need to be replaced. Since that day I have not had a single call, not a single response to my emails, and I call twice a day only to be told that they can't get hold of anyone in the exchanges department and that it will be handled "this week". The Samsung store in gateway has washed their hands clean of the issue and said they cannot help me, while Samsung South Africa appears not to care in the slightest.

I have had zero feedback.

I highly recommend avoiding all Samsung stores and products, at least in South Africa where they are incapable of any sort of after sales service and unable to honour their warranties. My only option is to lodge a complaint with the National Consumer commission which will likely take months, but I am starting that process now.

Avoid these people at all costs.