1 reviews | Active since Sept 2023
Cancer patient needs clean linen daily, Yet Customer service KNOWS Nothing
I bought a Samsung washing machine in December from game. Last week it stopped pumping the water out. I was on WhatsApp with Katlego from Samsung Customer service. After wasting hundreds of liters of water, doing his tests.... it was noted that the pump has failed. I bought the washing machine for my wife , who has stage 4 cancer and her bedding and clothes has to be washed daily. Now for the last week I had to wash everything by hand, because katlego never booked an emergency technician to repair it. I engaged the Samsung call centre this morning , and they know nothing about me, or my broken machine... I can't stress how urgent I need this machine... I can't be messed around like this.. Its not the Samsung brand that im upset with... I have 2 Samsung phones, TV, as well as the Machine... I'm upset with their service.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM