KP
Kasandra P
1 reviews | Active since Aug 2025
17 Feb 2022, 21:11
Cancelled order but no refund
I am waiting for my refund for almost a month now :'-(
I keep calling the call centre and am being told that my refund is being escalated and will be processed soon, but I have been waiting for weeks now.
Please, I need my money back!
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Replies (1)
Samsung South Africa's replyOfficial
18 Feb 2022, 07:50Good day Kasandra,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply18 Feb 2022, 07:50
Official
Good day Kasandra,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM