CAN YOU BELIEVE THIS

On Monday 8 Feb i booked my phone in with a gentleman called Andre. My job number CTSA021322. After getting the run around all week before that I felt this may be the last of it and my phone will actually be repaired. I insisted when booking in my phone that Andre check that he had parts available for my phone. He confirmed that he had the parts and that by the COB Monday I could \possibly\" collect my phone. At 2pm that afternoon i called Andre only to be that my phone had not been booked in as yet. My horror story now began. Andre quickly scrambled around and and eventually promised to call me back in 10minutes. He reiterated, Mr Mckenzie please i will return you call in 10minutes. At 4pm i had still not recieved a call from Andre and decided to call him back myself. I called the ***. The young lady who answered the phone again informed by phone had not been boked in as yet i asked to speak to Andre and to my suprise my call was tranfered to Casper \"the friendly ghost\" the next morning, 9 Feb i called Andre again. He apologised for not returning my call. I then asked him what was the status on my cellphone. Andre mentionied that he had ordered the part and that part should "