Can not believe in the year 2020, company like Samsung can not even do the basics right!

Samsung has some nice mobile products lately, buy Samsung SA is taking the reputation of this brand down to the drain. Launch price ridiculous high on their high end phones, tablets and prices drop even before pre-order phase finishes, not to mention free fall after official launch. Example, Note 20 Ultra, Samsung's original price was R36999, takealot and other retailers dropped it to 29999 before official launch and Samsung themselves dropped it to 32999 before launch, so what is the point for people pre order your product?!

Then all their promotion gifts and vouchers are so difficult to redeem, I mean why do not just deliver the gifts with the order like what you did in the past?! Check the recent reviews on hellopeter, see how many people are complaining about this particular matter, clearly shows I am not the only few got problem with it.

And now, I pre-ordered a Z Fold 2, and at that price tag, very surprised that I am not going to receive it on launch day as order status shows "Preparing Dispatch" since 09H00 this morning and item not even shipped. I pre-ordered Note 20 with takealot and received before lunch time on the launch day, and top of the range flagship phone pre-orders with Samsung directly can not be received on the launch day, wordless.

In a world where eCommerce has boosted so much in 2020, Samsung's eCommerce and customer service prove to be absolutely useless. For a big brand like Samsung to offer such bad services and have so much complaints on social media but nothing seems done about them and Samsung SA seems just doesn't care...... can not figure out how a global giant in electronics is becoming ANC of customer service, they probably forgot that we, consumers do not need to wait every five years to make our choice!