CAN I HAVE MY REFUND BACK !!!!!!!!!!!!!!

I’m so fed up with Samsung for giving me the run around . Last year I purchased A Samsung 58 inch television set at one of the retail outlets .Beginning of the the year my tv started being faulty and I called Samsung , they sent a technician and he informed me that since they don’t make the model I’ll be issued with a credit so I’ll be able to replace the Tv . I then called customer service at Samsung and I was informed that My credit was approved they will be sending me and email with the credit authorisation so I’ll be able to replace the tv where I purchased.

I’ve been waiting for more than 3-4 months for this stupid email that I was told that I will be sent . I’ve just been given the run around by customer service informing me that they’ve escalated to managers and this issue will be resolve . I called on Monday and they told me they were going to get back to me and I’ll receive the email since it’s long over due . Till to date nothing has been done and I still do not have a Television set .

I regret ever purchasing this tv I just would like my money back so I can get out of your hair . 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡